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This documentation page will breakdown generic operational issues you can experience with Rebillia and provide step by step guides to understand and resolve the issue. If you can not resolve your issue or can not find a guide in this page, contact your account manager or our general support team for assistance.

Stored Credit Card Not Showing In Checkout Page

First of all, let’s verify if Rebillia is even loading on your checkout page. To do that, we will:

  • Open the console tab in the browser’s developer tools. To do so:
    • Right-click anywhere in the page and select “Inspect Element” or “Inspector” from the dropdown menu. This option is normally the last option in the list.
    • In the page that opened, there will be several tabs. By default, you will have the “Elements” tab open. Move to the “Console” tab.
  • Refresh the page and you will see that lines start filling up with information. If you see data with Rebillia’s name on it, that means Rebillia is loading on the page. If not – Rebillia isn’t loading on the page.

If Rebillia is not loading on your checkout page at all, one quick check we can do is to verify that the integration codes are placed in your store. To understand exactly where the codes should be placed, please go to the documentation page supporting your sale channel integration.

Once completing this check, if Rebillia’s codes are placed in the store and Rebillia is not loading still – contact our team for further assistance.

If Rebillia is loading on your checkout page, there could be several reasons for stored credit cards not to show in the checkout page. We’ll run through all cases below. Rebillia provides companies with the ability to toggle parts of (or the whole of) the Rebillia integration with an external checkout page on/off. Let’s go and check location by location and understand what each location means:

  1. Global Sale Channel – This is the global toggle of whether Rebillia should interact with your sale channel website or not. This affects all points of communication, including checkout, account page and product page.
    • Go to “Sales Channel” from the main navigation menu.
    • Click on “Manage Channel” on the channel you want to manage.
    • In the page that opens, look for the integration (storefront) you want to troubleshoot and see if the toggle button is on or off. If it is toggled off, toggle it on (Still proceed to the next points, as they may be subsequent reasons for this issue to continue happening).
  2. Checkout Settings – These settings are controlled from within the sale channel settings. Proceeding from the previous point:
    • Click on the equalizer button next to the integration (storefront) you are looking to troubleshoot and select “Settings” from the dropdown.
    • In the settings page, scroll down to the “Checkout Settings” section and look at the “Checkout” sub-section. There will be two management checkboxes there:
      • Yes, enable checkout with Rebillia to subscribe your customer right in the checkout page This checkbox dictates whether you want Rebillia to engage your checkout page when there is a subscription in the cart. When this is toggled off, Rebillia will not engage your checkout AT ALL.
      • Yes, enable checkout with Rebillia for all transactions This checkbox dictates whether you want Rebillia to engage your checkout page when there is no subscription in the cart. When this is toggled off, Rebillia will only engage the checkout when there is a subscription product in the cart, meaning customers can’t save new or see existing stored cards if there is no subscription product in the cart.

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